'More like guest than a patient'

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I recently had the opportunity to experience the hospitality of the staff at Beloit Memorial Hospital. It was not my planned activity for what turned out to be a very nice day outdoors. My plans were changed when, at 6 a.m., I found myself passed out on the bathroom floor.

My ever vigilant wife, Nine, heard thuds and groans and came to my aid. I looked beyond even her capabilities and the Rockton EMTs were summoned to transport me to the hospital. They assessed the situation, bundled me into the back of their vehicle, and proceeded to take vital measurements, hook me up with an IV and transport me to the hospital.

I was impressed by the efficiency of the EMTs and by the time I arrived at the hospital the staff was ready and waiting. While they took readings, arrangements were being made for several tests. I didn't pass the test for atrial fibrillation, and I was given electric shock to get my heart back to a normal rhythm.

During my three day stay I was impressed with the quality of care I was given. The people (31 in all) who were directly involved in my care were unfailingly cheerful and helpful. Before leaving my bed, they always asked if there was anything more they could do for me. (I was tempted to ask if anyone could read "Good Night Moon" to me at bedtime.)

I also must give a thumbs up to the food service. I know it is expected of patients to complain about the food, but I looked forward to each meal.

My whole experience made me feel more like a welcome guest than a patient. If this was their goal, they succeeded admirably.

Ray Herzer

Rockton

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